Ever put your foot in your mouth? Some believe it's a genetic problem - "e;bad wiring"e; installed in the brain that forces people to open mouth and insert foot. Others believe it's a personality trait they can't change or control. If you have ever had a conversation with a difficult person who you wished you had handled differently, THE MOUTH TRAP will show you how to deliver a message and achieve the outcome you desire every time you speak. You'll learn how to: Develop the confidence to repair mistakes, apologise and create peace. Become adept at responding right the first time. Discover ways to navigate smoothly around difficult people with seemingly irresolvable work issues. Apply many of these same strategies, tips and secrets to e-mails, so that you engage readers instead of irritate them. Based on Dr. Gary's research and techniques taught to thousands, this book offers easy-to-follow guidelines that will help you script your way to success, even in the most confrontational, hard-to-manage situations. THE MOUTH TRAP will help transform your communication skills so that you'll receive the respect, appreciation and monetary rewards you deserve.
If you've ever had a conversation that you wished you'd handled differently, this book is for you!
We all know the feeling of cringing and thinking "Me and my big mouth." Or feeling exhausted and frustrated after a long, pointless argument-the same one you've had over and over. Communication can be tricky, especially with difficult people-but this book provides a better way to handle conversational challenges both tactfully and effectively.
The Mouth Trap will show you how to deliver a message and achieve the outcome you desire every time you speak. Learn to:
. Develop the confidence to repair mistakes, apologize, and create peace
. Become adept at responding right the first time
. Navigate smoothly around difficult people at work, and more
From a nationwide speaker whose clients have ranged from the US Navy to the International House of Pancakes,
The Mouth Trap is filled with entertaining, real-life examples of conflicts and awkward conversations-and smart ways to smooth them over.
