John G. Miller is the author of QBQ! The Question Behind the Question, Flipping the Switch, and Outstanding! 47 Ways to Make Your Organization Exceptional. John and his daughter Kristin E. Lindeen coauthored The QBQ! Workbook. John is a Cornell University graduate and the founder of QBQ, Inc., a training firm dedicated to "Helping Organizations Make Personal Accountability a Core Value." Learn more at QBQ.com.

Karen G. Miller has served as a mentor to other moms in MOPS (Mothers of Preschoolers) and MOMSNext. She has held leadership positions in Bible Study Fellowship (BSF) and taught parenting classes at Champa House, a home for single moms sponsored by the Denver Rescue Mission. Karen was a registered nurse for sixteen years. She now spends her time helping young parents raise accountable kids and reveling in grandmotherhood.