Education and training are the single most important precursors to successful ERP implementations. Specifically defining a comprehensive method for planning, developing, delivering, and evaluating ERP training efforts, this book includes formulas for determining training return on investment. "This book provides solid, clear examples for instructional strategies, tactics, and implementation plans."-Dr. Timothy L. Phillips, Director of the Institute for Interactive Technologies, Bloomsburg University "?not only applicable in a manufacturing environment?it is applicable for large service organizations as well." -Jeff Moyer, Learning Developer, CIGNA Healthcare "?will transform your manufacturing organization into a learning organization." - Lisa Verge, Instructional Design Manager, EduNeeringPromo Copy