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Dr. Jo Robertson has a doctoral degree in crisis management and
more than 20 years of experience keeping companies out of crisis.
As Global Director of Emergency Preparedness for Capital One, she was
responsible for orchestrating the creation of a coordinated universal
emergency preparedness program with a strong and consistent process as
well as the leadership of 2500 life safety team members.
As Director of Crisis Preparedness for Arkema, she rebuilt and reenergized
US crisis preparedness initiatives for France's leading
chemicals producer. She was responsible for creating an effective
corporate crisis management team process and strategy, media training
and community relations assistance for the plants as well as acting as a
trusted advisor to C-Suite executives.
At Deloitte Services, Dr. Robertson led the national crisis management
program for 100+ offices of 45,000+ professionals. She developed
Deloitte's enterprise crisis management and crisis communications plans
as well as hundreds of local office business continuity plans.
As Vice President for Marsh Crisis Consulting (formerly the Corporate
Response Group) she designed, developed and delivered a wide array of
services for senior corporate and C-Suite clients, including crisis
communications planning, media training, real-time support for clients
currently in crisis, and complex crisis management exercises for global
and domestic pharmaceutical, petroleum, chemical, energy, banking,
hotel, distribution, manufacturing, consumer goods, food service, and
government sector clients.
Dr. Robertson spent the first half of her career as a television journalist.
She is experienced in all aspects of television news, including producing,
writing, and editing. She covered the White House, Pentagon, State
Department and Capitol Hill and was responsible for news stories which
initiated change at the highest levels of government, including a reversal
of policy at the Pentagon.
Dr. Robertson has a doctoral degree in Crisis Management (George
Washington University), an M.A. in Journalism (American University),
and a B.A. in Communications (Pennsylvania State University).
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