From a Stripe and Google executive, a practical guide to company building and scaling the most important resource it has: its people.
Selected for "Best Books of 2023" by Bloomberg and The Economist!
“Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in
Scaling People. You are going to pull this book off your shelf over and over!"
—Kim Scott, New York Times bestselling author of Radical Candor and Just Work
A leader at both Google and Stripe from their early days, Claire Hughes Johnson has worked with founders and company builders to try to replicate their success. The most common questions she’s asked are not about business strategy—they’re about how to scale the operating structures and people systems of a rapidly growing startup.
Scaling People is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward—including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms—can be applied to companies of any size, in any industry.
Scaling People includes dozens of pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work.
Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that’s set up for long-term success.
Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale the most important resource a company has: its people.
"Scaling People is a practical and empathetic guide to company building and scaling the most important resource a company has: its people. Drawing on nearly two decades of experience as a Google and Stripe executive, Claire Hughes Johnson offers actionable insights and tactical guidance on everything from crafting foundational documents to hiring and team development to feedback and performance mechanisms. The book includes over 100 pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work. With Scaling People, Hughes Johnson shares a detailed roadmap for building a sustainable, scalable company--one that's set up for generational success"--
