This updated edition of Emily Post’s classic guide to business etiquette has been completely rewritten with comprehensive advice on everything professionals and jobseekers need to know about working in our post-pandemic world.

No matter the industry or the position, business is built on relationships—and at the heart of all good relationships is good etiquette. Understanding what good business etiquette is about, and how to adapt it to your job, is key to building a successful career. For instance, how you adjust your attire as you transition from a large corporation to a small start-up will greatly determine your new colleagues’ first impressions of you. Even how you address a co-worker’s body odor problem can vary depending on how your workplace is structured. Work environments are complex, and it’s important to know how to identify what type of environment you’re in and how to adjust your behavior accordingly.

Emily Post’s Business Etiquette includes thought-provoking essays and step-by-step instructions with charts, sample language, examples, and key takeaways throughout every chapter. Professionals and jobseekers are guided through the dos and don’ts of traditional workplace etiquette, such as how to write a business letter, when to send a thank-you note, and how to navigate a business meal. Readers will also find advice addressing common post-pandemic concerns like video conferencing norms, workflow management tools for remote work, and maintaining work-life balance while working from home.

With helpful new guidance on understanding generational differences, developing gender-neutral manners, and respecting diversity, Emily Post’s Business Etiquette is the perfect resource for professionals looking to succeed and get ahead in their careers.

This updated edition of Emily Post’s classic guide to business etiquette has been completely rewritten with comprehensive advice on everything professionals and jobseekers need to know about how to succeed in the new world of work.

No matter the industry or the position, business is built on relationships—and at the heart of all good relationships is good etiquette. Understanding good business etiquette, and how to adapt it to your job, is key to building a successful career. For instance, how you adjust your attire as you transition from a large corporation to a small start-up (or vice-versa) will greatly determine your new colleagues’ first impressions of you. Work environments are complex, and it’s important to know how to identify what type of environment you’re in and how to adjust your behavior accordingly.

Emily Post’s Business Etiquette includes thought-provoking essays and step-by-step instructions with charts, sample language, examples, and key takeaways throughout every chapter. Professionals and jobseekers are guided through the dos and don’ts of traditional workplace etiquette, such as how to write a business letter, when to send a thank-you note, and how to navigate a business meal. Readers will also find advice addressing common post-pandemic concerns such as video conferencing norms, workflow management tools for remote work, and maintaining work-life balance while working from home.

With helpful new guidance on understanding generational differences, developing gender-neutral manners, and embracing diversity, Emily Post’s Business Etiquette is the perfect resource for those looking to get ahead in their careers and establish their professional identities.