John Mingers is Emeritus Professor at Kent Business School, University of Kent, UK, where he was previously Professor of Operational Research and Information Systems. He has an international reputation for his work on research metrics, the nature of information, meaning and knowledge, the use of systems methodologies in problem situations - multimethodology, and the philosophy of critical realism. He has published widely in books and journals. Leslie Willcocks is Emeritus Professor at London School of Economics and Political Science and is an Associate Fellow of Green Templeton College, University of Oxford, UK. He has an international reputation for his work on automation and the future of work, ITO/BPO outsourcing, cloud computing, digital business, strategy, automation, IT and innovation, organisational change and global business management. He was previously Professor in Technology Work and Globalization at the Department of Management. He has published widely in books and journals and is a Series Editor of the Technology, Work and Globalization book series with Palgrave Macmillan.