Managers who are frustrated and confused by challenging behavior often find themselves short of time and energy to devote to their core responsibilities. "Dealing with Difficult Employees" helps you enhance your capabilities, empower you to work effectively with anyone, anywhere, and improve your customer relationships. It teaches you how to: ¿ Enhance emotional well-being at work. ¿ Boost employee morale. ¿ Increase productivity. ¿ Provide constructive feedback. The "Successful Leader Series" from Harvard Business School brings together articles to help senior and middle managers sharpen their skills, increase their effectiveness, and gain a competitive advantage. These articles are presented in an accessible, concise format to save managers valuable time. These books offer insightful reference ideas and techniques to improve work performance and achieve immediate results. Obeikan Publishing