As emails, instant messaging, and teleconferencing (conferencing via telephone, computer, or video links) have become ubiquitous in the workplace, the opportunities offered by face-to-face communication have become more important than ever. Face-to-face communication, for clarity, momentum, and impact, helps managers sharpen their communication skills-both verbal and nonverbal-and achieve amazing results for themselves and their companies. Learn to: - Speak directly and confidently. - Assert yourself in uncomfortable situations. - Offer constructive criticism. - Use the spoken word more effectively. The Successful Leader Series from Harvard Business School brings together articles to help senior and middle managers sharpen their skills, increase their effectiveness, and gain a competitive advantage. These articles are presented in an accessible, concise format to save managers valuable time. These books offer insightful reference ideas and methods for improving work performance and achieving immediate, immediate results. Obeikan Publishing